Category: Artificial intelligence (AI)

Automated customer service: Full guide Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI. John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. To get the best possible experience please…

11 ways to deliver good customer service: Principles + tips This kind of automation software works on company websites, texting apps, social media, mobile apps, and more. The tech can talk to people and help solve problems without needing a person. There are countless ways companies can automate their customer service centers. But some methods…