Our Service Guarantees
- Diagnosed in 7 days or it’s free! We guarantee to diagnose your machine within one week or your estimate is free.
- 30 Day labor Guarantee. If you have the same software problem, within 30 days of your repair, we’ll diagnose and fix it with no additional labor fees.
- 90 Day Parts and Labor Guarantee. If your repair involves Apple replacement parts, both the parts and the labor are guaranteed for 90 days from the date of the repair.
- Service is first come first served. Diagnoses are usually within 48 hours. Exceptions are as follows:
- All customers who purchased a computer from us are given ‘Priority Service’, which means their service job moves ahead of all other non-priority service repairs and guarantees a diagnoses within 2 business days
- In some special cases, when we feel we can accommodate the work and the customer has an urgent request, the service department may allow a Rush Order. An approved Rush Order puts the machine on the bench “next” for immediate diagnosis. It does not guarantee a completion date.